Southwest Airlines, which has faced widespread client wrath for its handling of flight cancellations since the grounding of the Boeing 737 Max last month, said late Thursday that it is removing Max 8 flights from its schedule into early August.
The move implies the airline will cancel160 day by day Max-related flights into the pinnacle summer travel season. The airline, which has more Max 8s in its fleet than some other U.S. carrier, had previously taken the plane out of its schedule through June 7.
Southwest President Tom Nealon declared the extension in a letter to customers posted on the airline’s website.
“While the timing for the return to service of the MAX remains unclear, what is very clear is our commitment to operate a reliable schedule and provide the famous customer service you expect from us,” Nealon said in the letter. “Our revised summer schedule allows us to accomplish those objectives.”
Nealon said the changes are designed to increase the reliability of Southwest’s flight schedule and reduce the number of last-minute flight changes during the busy summer travel season. Travelers have blasted the airline’s last-minute cancellations and limited rebooking options during the busy spring break travel season.
Nealon apologized in his letter to customers, the first time a Southwest executive has publicly acknowledged issues caused by the usually beloved airline’s handling of the Max 8 cancellations.
“While the vast majority of our customers’ itineraries have remained unaffected, flight schedule changes have inconvenienced some of our valued customers, and for that, I offer my sincerest apologies,” he said.
Nealon said the “limited number” of travelers who have already booked their summer travel on Southwest will be notified so they can rebook their flights well in advance, giving them more options.
Southwest has now taken the Max 8 from its schedule longer than any U.S. airline working the plane that was associated with two fatal crashes in five months. That led to FAA grounding of the planes on March 13. Southwest and American operate the Max 8, United the Max 9 model. United has 14 Max 9s.
American said on Sunday that it would reduce its schedule through June 5, beyond the April 24 date it previously announced. The move affects about 90 daily American flights. The airline said it will notify affected travelers by email or phone.
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